8 bad mistakes that make good employees leave
03/01/2019
It’s tough to hold on to good employees, but it shouldn’t be. Most of the mistakes that companies make are easily avoided. When you do make mistakes, your best employees are the first to go, because they have the most options. If you can’t keep your best employees engaged, you can’t keep your best employees. While this should be common sense, it isn’t common enough. A survey by CEB found that one-third of star employees feel disengaged from their employer and...

Why You Need to Compete for Employees Like You Do for Customers
03/01/2019
Employees are now consumers of the workplace. A new generation of worker expectations, greater workplace transparency and a tightening labor market have driven companies to compete for candidates just as fiercely as their products have to compete for customers. In fact, the practice of looking for a job is so similar to that of looking for a product that "job shopping" is becoming a common term among employees. It makes sense; consumers have access to products and customer service at their...

26 Sales Statistics That Prove Sales Is Changing
03/01/2019
There are no sales pitches in the new Age of the Customer. Today, the name of the game is “customer experience,” and the consumer is king. In fact, Salesforce’s third annual “ State of Sales ” report found that customer satisfaction is the number one measure of sales success. To win at selling, sales professionals must help customers to win too, by fostering a discussion that uncovers their needs and then proposing solutions that best fit them. To deliver, sales...